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ABOUT

Zimmerman Therapy Group was founded in 2015 by Stephanie Zimmerman, LMFT. Stephanie believes every individual comes with his or her own unique experiences and needs, and created a practice to help children, teens, adults, and couples heal from painful experiences and feel empowered to live healthy lives. Zimmerman Therapy Group is a professional organization offering a collection of licensed therapists and associates who each specialize in a variety of therapy methods and clientele, but with a common goal of walking alongside clients during their journey towards healing and hope.  Zimmerman Therapy Group has offices in Clovis, Fresno, and Visalia in the heart of California.

 

We understand that seeking therapy can be a difficult and overwhelming decision, so we’ve created an extensive FAQs section (below) to help you learn more about our practice, what to expect on your first visit, therapy styles, insurance/billing, and scheduling information. Our goal is to help guide you through the information so you can feel more confident in navigating the complexities of this decision. Thank you for being here and taking this important step towards health and wholeness!

In 2020, in response to the abundant need of the Central Valley, Stephanie Zimmerman founded Entera Therapy, a non profit practice.  Zimmerman Therapy Group has a working agreement to share resources with Entera Therapy and operates out of the same offices.  Click here to learn more about Entera Therapy and meet our staff!

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FAQs
  • What methods of therapy do you offer?
    Here at Zimmerman Therapy Group, we specialize in EMDR (Eye Movement Desensitization and Reprocessing), EFT (Emotion-Focused Therapy) and attachment focused therapy. We also utilize traditional therapy models including but not limited to: Narrative therapy, IFS (Internal Family Systems), Psychodynamic Therapy, and Cognitive Behavioral Therapy. Our licensed therapists and associates are trained to assess each case on an individual basis and will recommend therapy method(s) suited to your specific needs and goals. Read below to learn more about EMDR Therapy, and visit our Resources page for educational links.
  • I can’t decide if I need therapy. Can you help me make this decision?
    We completely understand! Email us at support@zimmermantherapygroup.com and request a phone consultation. We will have a therapist provide a free, 15 minute phone call for you to ask questions to help you assess and decide if therapy is right for you.
  • Which therapist should I see?
    Please visit our Team page and browse the bios, specialties, and capabilities of all of our therapists. From here, you may want to select a specific therapist when you make your first appointment request. If you are unsure who to select, you can leave this field blank and we can help make a therapist recommendation or referral based on your specific case.
  • What is an Associate?
    An Associate is a therapist who has completed all of their required education, has completed a minimum of 275 hours of client work, and is working towards their total requirement of 3,000 hours of client work in order to apply for licensure.
  • How much does a therapy session cost?
    Beginning February 1, 2024, a therapy session with one of our associates is $95/session. A therapy session with one of our licensed therapists is $150/session. Click here to download our Good Faith Estimate Notice.
  • Are there any additional fees?
    Yes, all direct services outside of the session for your case will be billed to you at a pro rated amount rounded up to the nearest quarter hour. Your approval will be required prior to any of these fees. These services cover but are not limited to Consultations with other providers, letter/documentation requests, school 504/IEP meetings and Social Security/Disability/Employment Forms.
  • How long are therapy sessions?
    Most therapy sessions are 50 minutes long.
  • How often should I come?
    We find that clients get the best results when they make a commitment to come once a week. However, you and your therapist will discuss session frequency based on your specific need and goals, your schedule, and your finances.
  • How many sessions will I need?
    We wish we could give you a clear answer, but it is dependent on your goals, the complexity of your case, your schedule, and your finances. What we can promise is that we will do our best to go at a pace and timeline that works best for you!
  • Is what I share during my session kept confidential?
    Yes! Confidentiality is very important to our practice. The only exception is in these circumstances: 1. Child abuse, dependent adult abuse, or elderly abuse in which we are mandated reporters 2. Threat of suicide or homicide in which we are required to ensure safety 3. A subpoena from the court.
  • Are there any cases you don’t take?
    We do not work with cases involving severe eating disorders or addiction. However, we are happy to provide referrals to other qualified clinicians.
  • I need a letter or document signed for my school/work/other, can you do this?
    This is dependent on the type of letter needed or the document requested. Disability forms can only be filled out by your doctor. In some cases, we can provide a letter but are limited to the information we can provide to: the number of sessions, dates of service, purpose/goal of therapy, and interventions used. All letters and documents will be billed at a pro-rated rate of your therapist fee. Please discuss this with your therapist.
  • I am involved in a court case, can I subpoena you to testify?
    The following is our Litigation Limitation: Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure with regard to many matters which may be of a confidential nature, it is agreed that should there be legal proceedings (such as, but not limited to, divorce and custody disputes, injuries, lawsuits, etc.) it is our recommendation that neither you nor your attorney, nor anyone else acting on your behalf will call the therapist to testify in court or at any other proceeding, nor will a disclosure of the psychotherapy records be requested. If the subpoena has been initiated by a client/clients parent or guardian in our practice then all time (chart review, court prep, time in court, etc) expended by the therapist for the subpoena will be charged to the client/clients parent or guardian, prorated, rounded up to the nearest quarter hour at $300 per hour. The person/parent/guardian issuing the subpoena is responsible for our fees. In addition, for any days your therapist is required to be in court, whether he or she testifies or not, you will be billed for half a day of testimony (3.5 hours) or for a full day of testimony (7 hours) at the rate of $300 per hour. You or your attorney must advise us of whether your therapist needs to be available for half a day or for a full day. Subpoenaing a therapist for DEPOSITION OR COURT TESTIMONY deprives that therapist of the ability to see other clients that day. If the court date is rescheduled or canceled, we hold to our 24 hour cancelation policy, and you will still be billed for any of the above amounts, if the reschedule/cancelation is provided to the therapist within 24 hours of the court date and time. Because subpoenaing a therapist for DEPOSITION OR COURT TESTIMONY disrupts that therapist’s practice, we require a deposit of $1,000 to cover our anticipated fees, which must be paid in advance of such testimony. Any fees not utilized by us will be refunded to you, and we will bill you separately for additional time should we deplete the $1000 deposit. Client/parent/guardian acknowledge and agree that the failure to pay the $1,000 deposit prior to the therapist’s DEPOSITION OR COURT TESTIMONY, makes that therapist unavailable to testify. If the subpoena has been initiated by a party outside of our practice (person, organization, former employer, etc.), our rate for providing treating-expert testimony is $300 per hour. If a court order is served and is requesting that a therapist be present in person and or there is a request for records, the client's consent will be requested before turning over confidential information. When obtaining this consent, the client will be told exactly what has been requested by court and there is no guarantee that the information will be kept confidential. This includes a client’s mental health history; current status and inclusive records and may not be in the best interest of the client. The therapist client relationship does not render the therapist as an advocate. If called to testify in a deposition or court hearing, the client may not discern between information and records provided. All information and records are available for discovery. This may not be in the best interests of the client. The therapist reserves the right to discuss the implications of releasing information and records. When working with couples, it is imperative that both clients understand that if they wish to access their records during or after completion of therapy, both participants must consent to the release of such records. This also includes court letters and testimony. Both participants must consent to disclosure, otherwise the therapist shall invoke privilege. When working with minors in the state of California please be advised that minors at the age of 12 years of age must consent to their own treatment as well as the consent to release their records. As the minor’s therapist, it is the therapists’ ethical duty to inform the minor of the significance of releasing records (both verbally and in writing) as it may or may not benefit them therapeutically. In addition, the therapist will not make any recommendation as to custody or visitation regarding the client in person or in writing. The therapist may agree to accept the subpoena via email if agreed upon by the therapist.
  • I requested an appointment, how soon will I hear back?
    We respond to all calls and emails within 24 hours (Monday through Friday).
  • I made an appointment, now what?
    Congratulations, you took the first step in self-care! Here are your next steps: Open the email from our office and click on the link provided to login to the client portal. Sign the Consent Form and Practice Policies, and complete the Assessment Form*. All three forms need to be signed BEFORE your first visit. We look forward to meeting with you! *See the Children FAQ’s below for more information about what is needed for a child visit.
  • What can I expect during my first session?
    During your first session, your therapist will review all forms that were signed, answer any questions you have, and gather your history (review the assessment form you filled out). We may discuss treatment options, provide referrals, or offer resources.
  • I have an evening appointment but the door is locked. How do I get in?
    If the main buidling door is locked when you arrive for your appointment, please contact your therapist directly via text or phone and they will come down to unlock the door.
  • I’m here, but there is no receptionist - what am I supposed to do?
    Have a seat in the waiting room and your therapist will be with you shortly. You can also contact us at (559) 212-4377.
  • It is after my appointment time and my therapist is not here?
    Please allow up to 15 minutes for your therapist to greet you in the waiting room. While it is rare, sometimes we have to attend to crisis situations that arise during a session. If after 15 minutes your therapist has not come out, please call (559) 212-4377 in case there has been a scheduling error.
  • Do you have bathrooms available?
    Yes, restrooms are available at both our Clovis and Fresno locations. All children under 12 years old must be accompanied by an adult.
  • Can my baby/child join me during my session?
    In order to allow you the necessary time and space for you to process, we kindly ask that you make other accommodations for your child. We don’t want you to feel limited when sharing your experiences and emotions.
  • Can I leave my child in the waiting room while I am in session?
    As long as the child is at least 12 years old, you may leave them unattended in the waiting room. If the child is under 12 years old, we ask that the child be accompanied by an adult. The waiting room is in close vicinity to the therapy rooms, so we kindly ask that anyone in the waiting room remain quiet and respectful to all clients who may be in session.
  • Can I bring my adult relative/partner/friend in session with me?
    Yes, absolutely! We just ask that you not bring anyone with you during your first session. We also ask that you discuss potential visitors with your therapist in advance so that a clear purpose can be set for that session.
  • My spouse/relative/child also sees a therapist in your practice. Will information from my sessions be shared with other therapists in your office?
    We cannot share information, even within our office, about ANY case without an ROI (Release of Information) being signed. However, it is standard practice to consult with other clinicians about cases. In these circumstances, no identifying information is shared, and cases are not discussed with another therapist who is involved with a related client if an ROI is not on file.
  • How do I prepare for my child’s first appointment?
    Take a deep breath, you did it! You took a big step in helping your child. We LOVE working with children and look forward to meeting you and your child! In order to ensure a smooth process, please complete the following BEFORE the first appointment: Open the email that was sent to you from our office, and click on the link provided to login to the client portal. Sign the Consent Form, Practice Policies, and complete the Assessment Form. All three forms need to be signed BEFORE your first visit. If you child is over 12 years old and has their own email address, they will have their own login in the client portal and will also need to sign their own forms. If you have a custody agreement, please upload your custody document to the client portal. If you don’t have the ability to upload the document, please bring it to the first session. The first appointment is a PARENT-ONLY session. We kindly ask that you do not bring your child to that first appointment.
  • How young of a child can you see?
    We can work with any age child. If you have any concern for your child, no matter what age, we encourage you to come in for an assessment. In most cases, early intervention is the best case! After the assessment, we can determine if therapy is needed.
  • How do I explain therapy to my child?
    We always encourage honesty, but we have found that fewer words is often best with younger children. Your child may not be thinking about this as much as you, so we encourage you to pace your discussions based on the types of questions they are asking. For younger children, we find it helpful to explain that a therapist is like a doctor that helps people with their emotions, experiences, friends, and family. If you have any further questions about this, please discuss it with your child’s therapist at the first parent-only assessment.
  • Can you see siblings?
    Yes, but siblings will be assigned to different therapists within our practice. We can also make recommendations to other therapists outside our practice if you prefer. We want to give each child their own space to feel safe, build trust, and have support.
  • If siblings are being seeing at your practice, will their therapists talk to each other about the cases?
    We cannot share information, even within the practice, about ANY case without an ROI (Release of Information) being signed. If this is requested, your therapist will discuss it with you. We love working with families and do our best to support the family as a whole, as well as each individual family member.
  • What does the first child sessions look like?
    When assessing a potential child case, the first session is always a parent-only session. In this first session, the therapist will review forms, answer questions, and gather a history of your child. We may discuss treatment options, provide referrals, or offer resources. After the parent-only session, the therapist will schedule 1-3 assessment sessions with the child. During the assessment sessions, the therapist is working on building a trusting relationship with your child. After the assessment sessions, the therapist will regroup with you as a parent to provide a treatment plan best suited for your child.
  • Are parent sessions included?
    We LOVE working with parents and will do our best to include you as much as possible. This is why we start with a parent-only session to build a trusting relationship with you as the parent. From there, your therapist will discuss what your involvement in and out of session will look like.
  • Will I be in the room during my child’s sessions?
    This is a great question to discuss with your child’s therapist at the first parent-only session. With children under 6 years old, the parent is usually in the first CHILD session. With children 6 years and older, we usually prefer that the first child assessment session be with the child only. In all cases, your therapist will work with you to determine what is best for your child.
  • My child says all they do is play during their sessions. Why?
    We have a saying with child therapy, “our agenda through their agenda”. A child’s job is play. This is how they best learn. If your child wants to draw, we draw. If you child wants to play games, we play games. We adjust the model of therapy based on how your child is most comfortable interacting. We only hire incredibly talented, creative, and flexible therapists who are able to improvise on the spot to get the job done. Rest assured that during their session, your child’s therapist is doing a lot of intentional, guided work in order to accomplish the goals for that session.
  • I am divorced. Do you need my ex-spouse’s signature in order for my child to be seen?
    Yes, we require signatures from both parents unless your custody documents state that one parent has sole physical and medical custody. If you have any questions about your specific circumstances, please feel free to call and we will do our best to help.
  • Can a child sign up for therapy on their own?
    Yes, under California law, children over the age of 12 years old can consent to their own therapy as long as they provide their own transportation and payment for services. We do make all attempts to incorporate parents when possible.
  • What can we expect from couples therapy?
    In the first session, your therapist will meet with you and your partner together to review your documents, answer questions, and review your assessment. Your therapist will then schedule an individual session for each of you. After the individual sessions, you will be required to schedule a minimum of 3 couples sessions.
  • Why do we need to commit to 3 sessions?
    We want the best outcome for you and your partner, and we have found that anything less than three sessions does not give you the best chance at reaching your goals.
  • How can we be sure couples therapy is right for us?
    We understand your hesitance, this is often a big step for relationships! You can email us at support@zimmermantherapygroup.com and request a free, 15-minute phone consultation from one of our couples therapists. They can answer any of your questions and provide further details on how couples therapy may be beneficial for your situation.
  • What is EMDR?
    EMDR (Eye Movement Desensitization and Reprocessing) Therapy is a powerful approach to help the brain process and recover from trauma. First, your therapist will take you through guided steps to help identify the trauma(s) and/or painful experiences that you are ready to process. Then, utilizing a series of side-to-side eye movements, taps, or sounds, your brain will begin to reprocess and re-categorize the trauma(s) in a way that no longer binds the memory to negative thoughts, emotions, or sensations. EMDR creates a specific brain environment that catalyzes the internal communication needed to accurately process and heal from painful life events. After EMDR, the trauma is still remembered, but is no longer flooding the nervous system in a way that causes strong reactions or feelings in the body and mind. To learn more about the science behind EMDR, we recommend visiting our Resources page or the EMDR International Association web site.
  • Do I have to tell the story of my trauma? I may not be able to talk about it.
    No, you don’t - this is the most amazing part about EMDR! There is a specific protocol we can utilize called "Flash" where you don’t need to share the actual trauma, but can instead identify a 1-word title associated with the negative memory while focusing on a positive experience. Your therapist can discuss this potential method with you in more detail after an assessment.
  • What if I don’t have a specific trauma memory, but only a body sensation or a negative feeling/thought?
    No problem! We have several ways to approach this scenario and will work with you to develop a treatment plan that works best for you.
  • Can you do EMDR with children?
    Yes, absolutely! In fact, children tend to process their traumas through EMDR much faster than adults.
  • Is EMDR right for me?
    This is a great question for you to discuss with your therapist. There are certain and specific scenarios in which EMDR may not be the best fit or may not be appropriate yet. While EMDR is a method we use frequently, it is not the only mode of therapy we utilize. We always tailor each treatment plan to your specific needs.
  • What should I expect after an EMDR session?
    Some people feel tired or physically sore after an EMDR session. Your body is releasing a lot of emotion and has held that emotion in a physical form ever since the trauma. Most people experience some level of shock that something they have struggled with is “magically” gone. In rare cases this can be upsetting that the trauma is no longer a problem.
  • Is it possible to get worse after an EMDR session?
    While this is very rare, it is possible for a client to experience increased disturbance levels after EMDR treatment. If this is the case, you did nothing wrong in the trauma processing session. Please let your therapist know if you experience this and they will work with you to adjust your treatment as needed.
  • Can I see you for EMDR if I already see another therapist/social worker/psychologist?
    Yes, this is fairly common. In these cases, we need an ROI (Release of Information) to speak with your primary therapist. We want to make sure that your primary therapist is on board with you adding EMDR and discuss treatment plans with him/her. When you call in, let us know this is the case so that we can send an ROI. Ask your primary therapist to call our admin team to set up a consultation with your assigned EMDR therapist at our office so we can address any questions or issues of concern prior to the first appointment.
  • I am a victim of a crime. Can I get free therapy sessions?
    Yes, you can! If you have a case number from the crime committed, you can apply for a VOC number. To do so, go to: https://online.victims.ca.gov and sign up. Once you have a VOC number, email us at support@zimmermantherpygroup.com and let us know you have a VOC number when you are requesting an appointment.
  • Is there any cost to me?
    No, once you have been granted a VOC number, you are given 40 free sessions (if you are a direct victim) or 30 free sessions (if you are an immediate relative or caretaker of a victim).
  • What if I miss a session or cancel too late?
    If you miss an appointment or are late to cancel an appointment, the VOC program will NOT pay for that session and you will be personally responsible for that full session fee.
  • What if I need more sessions? Can I continue to come?
    Yes! We can continue to request more sessions through VOC and your therapist will automatically do this for you if they see a need. In the case that you max out the total benefits that VOC allows or you are denied additional sessions, you are always welcome to continue therapy at our cash rate.
  • What if I want to be seen before I have my VOC number?
    Yes, this is possible. You would just be responsible for the fees due at the time of the session. You will be billed at the therapist cash rate not the VOC rate. You are then welcome to submit your bills to VOC for reimbursement once you receive a VOC number to see if they will backpay the sessions. Feel free to check out this video for more details about VOC services: https://youtu.be/7GrtjiHBxxI
  • I (or my child) have been required by the court to attend therapy, can you see us?
    Please provide us the court document and we will review it to determine if we are able to provide services or not. You can email the document to support@zimmermantherapygroup.com with a short note about what you need or any questions you have.
  • Do you accept insurance?
    No, but we do provide superbills that allow you to submit the documentation to your insurance company in order to get direct reimbursements. The cost will be your insurance plan’s “Out Of Network” rate. Read below for more information about superbills.
  • Do you accept Single Case Agreements with ‘Out of Network’ Insurance?
    No, we do not.
  • What methods of payment do you accept?
    We accept all credit cards, Health benefit cards, cash, or check payments. Checks can be made out to Zimmerman Therapy Group.
  • I paid cash for my session and received a receipt, do I need to keep it?
    Yes, we ask that you keep all receipts for cash payments. If for any reason there is a discrepancy, we will ask you to send us your receipt as proof of payment. You only need to retain this receipt for one month as we reconcile our billing several times a month.
  • I keep getting emails about invoices/statements, am I being double charged?
    No, our system automatically sends these emails notifying you that a billing document has been added to your client portal for your convenience. If your bank or credit card statement shows you have been double charged, please notify us and we will remedy it immediately.
  • Can I decline getting billing documents?
    Yes, please notify your therapist and we will turn this feature off for you.
  • Can I change my credit card on file through the client portal?
    Yes, if you are having any trouble with this please contact our admin team at support@zimmermantherapygroup.com
  • Will my fee ever change?
    Yes, your fee may be susceptible to a $5 increase annually. You will be provided notice prior to any increase in your fee.
  • Where do I access my superbills for insurance reimbursement?
    When you login to your client portal, you can access your billing documents. Please be sure that you are downloading/printing the “STATEMENT FOR INSURANCE”. This is the document you submit to your insurance company. Please review it to make sure that it includes a Diagnosis code and a Session code. If either of these codes are missing, please contact your therapist to have them update and resend the form to you.
  • How soon can I access my superbill?
    Our system auto generates superbills on a monthly basis. If you need a superbill for a specific date within the past month, please contact our admin team or your therapist and they can email you the specific superbill.
  • How do I submit my bills to my insurance?
    We recommend that you first find out more information about your insurance plan and what it covers for OON (Out of Network) benefits. We are not paneled with any insurance plans so all benefits will be paid from your OON benefits. Then you will need to collect your Superbills also know as a 'Statement for Insurance' from the client portal to submit to your insurance company. You can either fax these into your insurance company, mail them in or submit them electronically through a portal with your insurance company. Before you submit the Superbill be sure to make sure that a diagnosis code (dx code) has been added to the form. If this is missing contact your therapist directly or email us at support@zimmermantherapygroup.com
  • My insurance company will only accept documentation on their forms, what do I do?
    We understand that sometimes this is the case. You can pull up the Superbill (Statement for Insurance) that is available on the client portal and copy the information over to the form your insurance wants you to use. If signatures are required, bring the form to your next appointment for your therapist to review and sign. Please note that some documents must be reviewed by a supervisor prior to adding a signature and so please allow up to 1 week for this. Please also note that if the documentation requires more time than what can be done in your session you will be billed at a pro rated amount for the completion of the documentation. Please see Additional Service Fees in the FAQ section for more information.
  • My insurance issued payment to the practice instead of me on accident, what do I do?
    Any time we receive a payment from an insurance company for a client we will reach out to the client directly to immediately notify you. From there we will provide you with options of what we can do with the check and accommodate whatever option you prefer. When possible, please be sure that you elect for all payments to go to you and not to our practice.
  • What is your scheduling availability?
    Availability differs based on each therapist, but in most cases we are open Monday through Friday from 8:00am to 8:00pm.
  • How do I schedule my first appointment?
    Visit our Contact Page to schedule your first appointment. Please note that we do not answer live calls, but we will respond to your inquiry as soon as we are able to.
  • Do you provide crisis or after-hours services?
    Unfortunately, we do not. If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room.
  • Do you send reminder texts/calls for session appointments?
    Yes, when filling out your intake forms, you will be asked if you would like a reminder and can choose an email or text reminder. These auto reminders come approximately 24 hours in advance.
  • Can I contact my therapist in between sessions?
    Yes, in the first session you will receive your therapist’s business card. You can contact them via phone or email anytime. Please note that most clinical questions can only be addressed during a session. Please allow up to 48 hours during the business week for your therapist to respond to phone calls and up to one week for your therapist to respond to emails. Please also utilize our client portal for any scheduling and billing needs.
  • What is your cancelation policy?
    You can cancel anytime, but all appointments canceled within 24 hours of the appointment will be charged the full fee.
  • How do I cancel my appointment?
    You can login to your client portal and cancel your appointment. From there, you can view your therapist’s schedule and reschedule your next appointment.
  • Can I cancel by replying to the appointment reminder text?
    No, our auto text reminders are only one way. If you respond to an auto reminder text, we will not receive it.
  • How far in advance can I schedule appointments on the client portal?
    Your therapists schedule is available for you to view up to 8 weeks in advance. If no appointments are showing up, it is likely because your therapist has no available appointments. Please feel free to check back as our therapist schedules can change frequently as other clients cancel/reschedule.
  • Why can’t I view my therapists schedule in the client portal?
    You may need to try using a different browser. If you continue to have problems, please email us at support@zimmermantherapygroup.com
  • I stopped my sessions, but now I want to come back. Is this allowed?
    Yes, absolutely! Your client portal will remain active indefinitely and you can login to see your therapist’s schedule and make an appointment. If your therapist’s schedule is full, you can contact the admin team at support@zimmermantherapygroup.com to be placed on your therapist’s wait list. Please let the admin team know that you are a returning client and you will receive scheduling priority.
  • In the Client Portal, can I manage multiple family accounts from one login?
    Yes, please contact our admin team at support@zimmermantherapygroup.com and request for your accounts to be merged. Please specify the names of the client files you want merged. We can merge multiple siblings, and/or a single parent and a child(ren).
  • I received an email stating that I have a document in my Client Portal, what is this?
    We send periodic notices to our clients about vacation schedules, fee increases, etc.
  • I forgot my Client Portal password or got locked out, how do I get back in?
    No problem! Please email our admin team at support@zimmermantherapygroup.com and they can resend you a link to log back in.
  • Do you offer teletherapy?
    Yes, we now offer teletherapy as an option for our clients. Please discuss with your therapist to see if teletherapy is a good fit for you!
  • What teletherapy system do you use, and how do I use it?
    We utilize a system called SimplePractice for our teletherapy services. You can click here to download an informational guide complete with instructions and FAQs. You can also click here to watch a YouTube video about video appointments with SimplePractice.
  • Do I use a new link for each session?
    Yes, all teletherapy sessions will have a unique link for each session. You can access your unique video appointment link by either 1) Clicking "Join Video Call" from your telehealth appointment reminder email, or by 2) Clicking "Join Video" in the upcoming appointments section in your client portal.
  • What if my or my therapists technology fails during our session?
    If anyone has a technology glitch during the session, your therapist will make 3 attempts to reconnect with you before giving up. In most cases even if the video feed is lost an audio feed is able to be continued.
  • Will doing a Teletherapy session affect my reimbursement rate from my insurance company?
    We encourage you to contact your insurance company about this question as each company and plan have different rules and regulations. Some plans have a limit to Teletherapy session and some require different coding on documentation. Please let us know of any requirements/limitations you are made aware of and we will do everything we can to adjust/assist you.
  • How do I pay for a teletherapy session?
    The credit card you have on file with our practice will be billed for the teletherapy session.
  • Can you do teletherapy for all ages?
    Yes, technically it is possible to do teletherapy with any age client. Teletherapy may not be appropriate though for certain age children or people with certain symptoms. Please discuss with your therapist if teletherapy is a good fit for you. If you prefer to know ahead of time feel free to request a phone consult with a therapist to discuss your questions or concerns prior to your first session.
  • Can you do EMDR via teletherapy?
    Yes, this is absolutely possible! Due to not being in person your therapist may use alternative techniques but the effectiveness is not affected. Please discuss with your therapist if you are a candidate for doing EMDR via teletherapy.
  • I am in my telemedicine appt but my provider isn’t here, why not?
    Just like an in person appointment please allow up to 15 minutes for your provider to greet you in the virtual therapy room. While it is rare, sometimes we have to attend to crisis situations that arise during a session. If after 15 minutes your provider has not joined you, please call (559) 212-4377 in case there has been a scheduling error.
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